I Turn Fragile Products IntoUnbreakable Systems
Product Leader Who Scaled Payment Processing by 11.5x
and Reduced Critical Incidents by 98% in 4 Months
Most product managers build fast. I build resilient.
With a rare combination of product leadership, risk engineering, and systems thinking, I architect solutions that don't just launch—they scale without breaking.
Why Hire a Product Manager with Safety Engineering DNA?
Because products don't fail at launch. They fail at scale.
Most PMs React to Incidents. I Prevent Them
My safety engineering background means I think in failure modes, not just features. I spot what breaks before it does.
- →Root-cause immunity, not band-aid fixes
- →Risk frameworks applied to product roadmaps
- →Edge cases caught in design, not production
Most PMs Build Features. I Build Resilient Systems
Systems thinking transforms fragile MVPs into production-grade platforms that scale under pressure.
- →11.5x throughput scaling without breaking
- →Microservices design for independent scaling
- →Engineering controls that prevent recurrence
Most PMs Launch Once. I Scale Continuously
Data-driven decision making + cross-functional leadership = products that grow sustainably.
- →From 500K to 5.3M+ daily transactions
- →Stakeholder alignment across engineering, ops, banking
- →Client trust from zero to primary POC
MY UNFAIR ADVANTAGE
I'm one of the rare Product Managers who combines:
- ✓Product Leadership (CSPO, CAPM)
- ✓Safety & Risk Engineering (ISO 9001, 14001, 45001)
- ✓Business Strategy (MBA + Engineering Management)
Result? Products that are reliable, resilient, and revenue-generating.
Where I've Made Products Unbreakable
Real results. Real scale. Real impact.
Payment Processing
The Situation
Newly launched UPI payment processing MVP plagued with critical incidents. Client trust at risk. System reliability unproven. Engineering team firefighting daily.
The Approach
- →Systematic incident investigation & root-cause analysis
- →Deployed robust engineering controls and automations
- →Established SOPs to prevent recurrence
- →Scaled workflows to anticipate transaction volume surge
The Results
"Transformed from unreliable to rock-solid. System now processes 2M+ transactions/hour during peak periods without breaking."
Strategic Negotiation & Financial Protection
The Situation
Critical incident threatened significant financial liability. Banking partner demanding accountability. Revenue at risk.
The Approach
- →Demonstrated root-cause immunity through systematic investigation
- →Spearheaded discussions with internal leadership & client's senior management
- →Successfully onboarded client's new banking partner during negotiations
- →Presented technical evidence proving system resilience
The Results
"Technical excellence + stakeholder management = business protection. Understanding both engineering AND commercial impacts is the edge."
User Experience Transformation
The Situation
Cumbersome off-premises data consumption process creating friction. Users struggling with complex refund workflows. Shared accountability missing.
The Approach
- →Coordinated with stakeholders for cloud platform migration
- →Designed user-friendly simulation tool reducing cognitive load
- →Enforced integrated maker-checker workflow
- →Built intuitive on-premises solution
The Results
"From hours of manual work to minutes of guided automation. The simulation tool caught errors before they became problems."
AI-Driven Innovation & Organizational Design
The Situation
Manual recruitment screening processes inefficient. Need for psychometric assessment tool aligned with organizational culture. Organizational structures lacking visibility and systematic design.
The Approach
- →Researched generative AI techniques for assessment creation
- →Applied Resilience Engineering principles + LMX (Leader-Member Exchange) Theory
- →Designed C-CAT™ (Candidate Culture Assessment Toolkit)
- →Leveraged prompt engineering for organizational framework ideation
The Results
"C-CAT™ isn't just another personality test. It's a resilience-engineering approach to hiring. By measuring how candidates respond to real workplace scenarios, we predict cultural fit before they walk through the door."
Products I've Architected
Strategic thinking. User-centric design. Business impact.
Lytrix™
India's First Reliable Payment Orchestration Platform
Replacing fragmented vendors with unified, resilient infrastructure
The Problem I Identified
- →Multi-vendor complexity creating integration nightmares
- →Performance lag reducing conversion (65-80% auth rates vs. claimed 99%)
- →Compliance burden across fragmented systems
- →Blame ping-pong during incidents slowing recovery
Market Opportunity
₹22.6T (2024) → ₹39.3T (2029) at 11.5% CAGR
Year 1: ₹4 Cr → Year 3: ₹74 Cr
The Solution I Architected
- ✓Microservices architecture for independent scaling
- ✓Single transaction ID across entire payment lifecycle
- ✓Real-time risk engine with adaptive ML scoring
- ✓Real-time monitoring & SRE command with automated incident management
- ✓PCI DSS Level 1 compliant with zero raw card storage
The Impact
ElderEase™
Making Senior Healthcare Management a Breeze
Comprehensive platform for aging independence & family peace of mind
The Problem I Identified
- →Complex online appointment booking (small text, confusing interfaces)
- →Medication management (forgetting doses, mixing up pills)
- →Disorganized medical records (lost paperwork, no centralized storage)
- →Feeling dependent on family for healthcare management
Research Foundation
20 customer interviews • User personas • Empathy mapping • Jobs-to-be-Done framework
The Solution I Architected
- ✓Appointment Scheduling: Book hospitals, clinics, labs directly
- ✓Medication Management: Dose reminders, refill ordering, tracking
- ✓Medical Records Repository: Secure, centralized storage
- ✓Family Dashboard: Shared visibility for remote caregivers
The Impact
Key Learning
"Building for seniors taught me that good UX isn't about flashy features. It's about reducing cognitive load and restoring independence."
C-CAT™
Hire for Resilience, Not Just Skills
AI-powered culture-fit assessment toolkit based on resilience engineering principles
The Problem I Identified
- →Resume screening focuses on past experience, not future potential
- →Technical interviews test skills, not cultural alignment
- →Generic personality tests don't predict workplace behavior
- →High turnover when values don't align
The Innovation
C-CAT™ measures what actually matters: Will they speak up about problems? Can they pivot when plans change? Do they learn from failures or hide them?
The Solution I Architected
- ✓Scenario-Based Assessment: 10 real-world workplace situations
- ✓Resilience Engineering Foundation: Psychological Safety, Adaptability
- ✓LMX Theory Application: Measures leader-member relationship quality
- ✓Cultural Dimensions: Accountability vs. Blame, Collaboration, Learning Orientation
The Impact
Use Cases Beyond Hiring
How I Think: Research That Drives Strategy
Product management isn't just execution. It's strategic analysis, market understanding, and systems thinking.
Netflix Value Management Strategy
"How does Netflix create, capture, communicate, and deliver value in a fragmented, competitive OTT market?"
Global OTT Market: $0.58T (2024) → $2T (2029) at 28.19% CAGR
Key Insights Discovered
- →Obsessive Customer Focus: Data-driven personalization at scale
- →Content Personalization Genius: Reduces cognitive load, solves decision fatigue
- →Original Content Moat: Reduced dependency on studios with IP rights
- →Technology as Enabler: API-driven platform, seamless multi-device experience
- →Brand as Product: "Use product to sell brand, not brand to sell product"
Strategic Lessons Applied to My Work
- ✓Personalization → Intelligent routing in Lytrix™ based on BIN-level analytics
- ✓Data-Driven Everything → Real-time dashboards for merchant decision-making
- ✓Low Cognitive Load → Applied to ElderEase™ senior-friendly design
- ✓Build Moats → Fully integrated platform vs. fragmented vendors
C-CAT™ Theoretical Framework
"How do we predict which candidates will build resilient teams vs. break them?"
Can we measure cultural fit scientifically instead of relying on gut feel?
Key Insights Discovered
- →Resilience Engineering (Erik Hollnagel): Focus on what goes RIGHT, not just preventing failures
- →LMX Theory: Quality of leader-member relationships predicts performance
- →Psychological Safety (Amy Edmondson): #1 factor in high-performing teams
- →HRO Theory: High-reliability organizations share traits like preoccupation with failure
- →Growth Mindset (Carol Dweck): Fixed mindset hides mistakes, growth mindset shares them
Strategic Lessons Applied to My Work
- ✓Scenario-Based Assessment → Measures real behaviors, not personality traits
- ✓Cultural Dimensions → Psychological Safety, Adaptability, Accountability, Collaboration
- ✓Upto 40% Lower Turnover
- ✓Team Resilience → Better incident response from culturally-aligned teams
My Unfair Advantage: Where Product Meets Safety
Education isn't just credentials. It's a strategic competitive edge.
Education Timeline
B.E. Electronics & Communication Engineering
Kumaraguru College of Technology, India
Focus: Technical systems & signal processing
M.Eng Management + MBA (Dual Degree)
Southern Cross University, Australia
GPA: 5.94/7
Focus: Risk Engineering, Strategic Management
M.Sc. Safety, Health & Environmental Technology
National University of Singapore
CAP: 3.44/5
Focus: Process Safety, Resilience Engineering, Risk Management
Certified Associate Product Manager (CAPM)
Institute of Product Leadership, India
Focus: Product Fundamentals, UI/UX, Generative AI, Agile
Capstone: ElderEase™ Healthcare Platform
Certified Scrum Product Owner (CSPO®)
Scrum Alliance
Focus: Agile product ownership, stakeholder management
Professional Certifications
Certified Scrum Product Owner (CSPO®) - Scrum Alliance
Certified Associate Product Manager (CAPM) - Institute of Product Leadership
ISO 9001, 14001, 45001 Internal Auditor - TÜV SÜD
Risk Management Implementation (bizSAFe 2) - Workforce Singapore
What This Means for Your Product
PROACTIVE RISK THINKING
Traditional PMs:
"Let's launch and see what breaks"
My Approach:
"Let's identify what could break and prevent it"
Example: Lytrix™: Fault-tolerant architecture from day one with 99.99% uptime target
SYSTEMS-LEVEL ARCHITECTURE
Traditional PMs:
"Add this feature to the backlog"
My Approach:
"How does this feature impact the entire system?"
Example: Mylapay: Root causes, not symptoms → 98% incident reduction
COMPLIANCE AS ADVANTAGE
Traditional PMs:
"Compliance is a checkbox"
My Approach:
"Compliance is a competitive moat"
Example: Lytrix™: Built-in PCI DSS Level 1, 100% audit-ready, wins enterprise clients
The Unique Combination
Product Leadership
MBA + M.Eng Management + CSPO + CAPM
Safety Engineering
M.Sc. Safety + ISO Auditor + Risk Management
Technical Foundation
B.E. Electronics + Systems Thinking
"Most Product Managers come from engineering or business. I come from both—plus a discipline that obsesses over what goes wrong. That's my edge."
Don't Take My Word for It
Results speak. Clients remember. Testimonials prove.
"Arun transformed our payment processing from constantly firefighting incidents to a rock-solid system that handles 2M+ transactions per hour. His systematic approach to identifying root causes, clearly communicating technical requirements and implementing engineering controls was exactly what we needed. What impressed me most was his ability to communicate requirements to me clearly during critical deadlines or times."
Technology Lead
Mylapay
Product Management | Payment Processing Industry
Impact: 98% Incident Reduction, 11.5x Throughput Scaling
"Working with Arun on the ElderEase project was eye-opening. His user research methodology was thorough. But what stood out was how he translated complex user needs into simple, elegant design solutions. He doesn't just build products; he solves real human problems."
Swaroop Alwar
ElderEase Co-Product Owner
Product Collaboration | Healthcare Platform
Impact: Comprehensive senior care solution with validated MVP strategy
"Arun's performance during his industrial attachment was commendable. His combination of safety engineering and business acumen is unique. During his time with us, he demonstrated a high level of enthusiasm and eagerness to learn and contribute to the team's success. He exhibited great interpersonal skills and was able to communicate effectively with team members and clients. His attention to detail and ability to research and attain the objective was impressive, and he was able to provide valuable insights during project meetings. His work on business continuity planning and environmental impact assessments demonstrated strategic thinking beyond his years. Overall, his performance was exceptional, and he would be an asset to any organization."
Leadership
Avanta Global
Safety & Compliance | Business Consulting
Impact: ISO certification support, regulatory compliance, risk management
Skills That Build Unbreakable Products
Depth in product leadership. Breadth in systems thinking. Edge in resilience engineering.
Core Product Competencies
Technical & Systems Expertise
Innovation & AI
Risk & Compliance
Tools & Technologies
Product Management
Design & Prototyping
AI & Automation
Analytics & Data
CRM & Business
MY UNIQUE EDGE: RESILIENCE ENGINEERING MEETS PRODUCT MANAGEMENT
"I'm one of the rare Product Managers who thinks like a Safety Engineer"
What this means for your product:
- ✓Anticipate failure modes before launch
- ✓Build resilient systems that scale without breaking
- ✓Apply risk frameworks to product decisions
Proven Impact:
- →98% incident reduction at Mylapay
- →11.5x throughput scaling without breaking
- →40% lower turnover with C-CAT™ hiring
Where others see products, I see systems. Where others see teams, I see culture. Where others see compliance, I see moats.
Ready to Build Products That Don't Break at Scale?
Whether you're hiring a product leader or need strategic consulting, let's talk about making your product unbreakable.
HIRE ME FULL-TIME
I'm actively seeking Product Leadership roles where reliability & resilience matter.
Ideal Roles:
- →Product Manager/Senior Product Manager (Fintech, Payments, Other B2B SaaS, Other Platform Products)
- →Associate Product Director (Growth-Stage Startups)
- →Head of Product (Early-Stage, Building 0-to-1)
Chennai, India | Open to Remote/Hybrid
CONSULTING / FRACTIONAL PM
Need product expertise without a full-time hire?
I offer:
- ✓Product Audits & Strategy
- ✓Reliability Engineering
- ✓Product-Market Fit Research
- ✓Culture & Hiring Assessment (C-CAT™)
C-CAT™ LICENSING
Build resilient teams systematically with C-CAT™.
What You Get:
- ✓Complete assessment toolkit
- ✓Scoring algorithm & cultural mapping
- ✓Implementation guide & training
- ✓Customization support
Contact Information
Phone/WhatsApp
+91 7550165091
arungowtham1@outlook.com
linkedin.com/in/ag27
Location
Chennai, Tamil Nadu
Response Time: I reply within 24 hours (usually faster!)
Frequently Asked Questions
Let's Make Your Product Unbreakable
"Products don't fail at launch. They fail at scale. Teams don't break during planning. They break during crises. Let's build both to last."
— Arun Gowtham Ramar